┌────────────────────────────────────────────────────────┐ │ COPC RELEASE 8.0 FRAMEWORK │ └───────────────────────────┬────────────────────────────┘ │ ┌──────────────────────┼──────────────────────┐ ▼ ▼ ▼ ┌──────────────┐ ┌──────────────┐ ┌──────────────┐ │ Unified AI │ │ End-to-End │ │ Restructured│ │ Governance │ │ Journey Focus│ │ Flexible KPIs│ └──────────────┘ └──────────────┘ └──────────────┘ 1. Unified Human and AI Channel Management
For organizations already certified or working with the COPC framework, the transition process is designed to be streamlined and structured. The Release 8.0 framework is officially available for download. Following the launch of the update, COPC Inc. rolled out specialized for CX performance leaders, followed by updated baseline assessments to ensure global operations are fully compliant with the new AI-era standards. copc updated