These methods assume you have physical or remote administrative access to the Windows Server hosting SEPM. If you do not have access to the server itself, your only recourse is a full disaster recovery from a backup.
Use the SEPM built-in backup scheduler:
This method is the most reliable if you have access to the SEPM server. It resets the administrator username and password back to the default admin . symantec endpoint protection manager reset admin password
He double-clicked. A command prompt flickered to life, demanding a new identity for the 'admin' account. He typed a complex string—half frustration, half hope—and hit Enter. The cursor blinked, a silent judge of his fate. “Password changed successfully.”
Go to > All Programs > Symantec Endpoint Protection Manager . These methods assume you have physical or remote
Marta knew there was no “Forgot Password?” link on the SEPM login page for a reason. Symantec designed the manager to treat a lost admin password as a potential security breach. She pulled up the archived documentation.
This is the nuclear option. Do not use this unless Methods 1 and 2 have failed, and you cannot access your backups. This method does not "recover" the password so much as it creates a new installation that points to your old database. It resets the administrator username and password back
: Open the SEPM logon screen on your management server. Request Reset : Click the Forgot your password? link.